STUDENTS SATISFACTION LEVELS TOWARDS  SERVICES PROVIDED BY HEALTH CENTER UNIVERSITI MALAYSIA TERENGGANU (UMT)

Wan Muhamad Amir W Ahmad, Nor Azlida Aleng, Nurfadhlina Abdul Halim, Mohd Pouzi Hamzah, Norizan Mohamed  and  Zalila  Ali

The purpose of this study is to investigate customer’s satisfaction towards Students Health Center services. To achieve the objective, we have designed questionnaires and distributed to 318 respondents. We employed five different methods which are structural equation modelling, Mann-Whitney U Test, Kruskal-Wallis H, Friedman test and Ordinal Regression. The statistical analyses reveal that service counter, treatment rooms, pharmacy counter and waiting hall have a relationship with a total score of satisfaction level of students. Results of Mann Whitney U test  prove that the  score between  male and female is highly significantly different. The mean rank  score for male students is higher compared to female students. This indicated that males were more satisfied with the university health center services. According to correlation analysis the result obtained was between independent variable gender and dependent variable satisfaction level have negative correlation . This research also investigates the satisfaction level towards health center services which is based on ethnic factors namely Malay, Chinese and Indian. Results from Kruskal-Wallis H shows that the three independent groups are not significantly different . Malay student’s mean rank is 170.32 while Chinese and Indian students mean ranks are only 148.43 and 155.51 respectively. We conducted the statistical Friedman Test to determine the differing level of satisfaction among students towards four dependent variables namely service counter, treatment room, waiting hall and pharmacy counter. Results of Friedman test showed that the data of four dependent are significantly different . Service counter mean rank is 3.28 while treatment room, waiting hall and pharmacy counter mean ranks are only 3. 27, 1.24 and 2.21 respectively. As a conclusion, to maintain a good performance of the UMT Health Center has to improve the efficiency of existing services as a guarantee for customers continue to use this service to make the best health center

Mann-Whitney U Test, Kruskal-Wallis H, Friedman test and Ordinal Regression.

USING MOTIVATION THEORIES TO ENHANCE PRODUCTIVITY IN CEMENT MANUFACTURING COMPANIES IN NIGERIA: AN OVERVIEW

 Stephen I. Dugguh, Ph. D

Employees are the most important resources in any organization.  They are needed to use inputs to enhance outcomes.  Low productivity in manufacturing companies in Nigeria in general may be traceable to poor employee motivation. The objective of the paper therefore is to determine how certain theories of motivation could be applied to increase productivity in Cement Manufacturing Companies in Nigeria. The paper is theoretical in nature and draws from various literatures on motivation and productivity and concludes that motivation has a link to productivity since ‘motivated employees are productive employees’. The paper further suggests that relevant motivation theories should be applied to elicit and drive employee performance and increase the level of productivity in Cement Manufacturing Companies in Nigeria.  

Motivation, Theories, Productivity, Cement Manufacturing, Overview

THE PRESENT RIGHTS OF PRISONERS IN BANGLADESH: DISPARITY BETWEEN LAW AND PRACTICE

M. Anwarul Aziz Kanak &Mohammad  Mizanur Rahman Chowdhury

The rights of the prisoners have become the most descriptive issue not only in Bangladesh but also in the whole world. This paper describes the existing rights of prisoners and narrates the points relating to prisoners’ rights that are indicated in the various Act. The rights and privileges mentioned in the law for the prisoners have not been made available for them which they can claim as a human being. Proper monitoring and effective measures for implementation of rights for the prisoners should be taken by the state as well as the consciousness of man may be awaken to raise the voice against the disrespect and neglecting attitude to the prisoners. The authors in this research have pointed out the real situation of prisoners and state the gap between the law and practice. In the modern civil societies the state should give emphasis to ensure the available rights to the prisoners for upholding the dignity of a person.  

Rights, prisoner, law , practice

THE IMPACT OF ASSESSMENT PROCEDURES AND PRESENTATION STYLE OF KISWAHILI INSTRUCTIONAL MATERIALS ON STUDENTS’ ACADEMIC PERFORMANCE: A CASE STUDY OF B.ED (ARTS) DISTANCE EDUCATION  PROGRAMME AT UNIVERSITY OF NAIROBI.

John M. Kobia & Mutahi E. Miricho

The study investigated the impact of assessment procedures and presentation style in Kiswahili instructional materials on the academic performance of Bachelor of Education (Arts) University of Nairobi distance education students.  The study used survey research design.  A sample of 60 Kiswahili distance education students and 6 Kiswahili lecturers from University of Nairobi participated in this study.  Data was collected from the respondents using questionnaire for the students and interview schedules for the lecturers. A document analysis schedule for the Kiswahili instructional materials was also used to analyze the materials. Descriptive statistics were used to analyze the quantitative data.  Qualitative data was analyzed in themes based on the objectives of the study. The study revealed that the Kiswahili instructional materials issued to the Bachelor of Education (Arts) distance education students did not have proper and elaborate assessment procedures, had irrelevant and outdated content. Most of the lecturers used their own modified notes to teach the students and they set the examinations from the content in the notes hence majority of the students relied on the lecture notes and not the Kiswahili instructional materials provided. Therefore the study concluded that there was little significance in the influence of Kiswahili instructional materials on the academic performance of distance education students. The study recommended that Kiswahili instructional materials content should be reviewed and updated.  Lecturers teaching the Kiswahili courses currently should be used in the revision of the instructional materials. 

Distance education, Kiswahili instructional materials, assessment procedures, presentation style, academic performance

THE CLINICAL PATHWAY AND COST OF TREATMENT ON METHADONE MAINTENANCE IN RUMAH SAKIT KETERGANTUNGAN OBAT JAKARTA (DRUG DEPENDENCE HOSPITAL JAKARTA)

Ronnie Rivany

The drug abuse results in increasing HIV/AIDS prevalence among drug users using injection. Methadone Maintenance Treatment Program (MMTP) is an alternative way for the treatment that  at present  has not yet equipped with 1) clinical pathway and 2) cost of  treatment as standard average cost of health care services. The purpose of this study was to design and applied clinical pathway and cost of treatment of MMTP along with its casemix in Drug Dependence Hospital Jakarta (DDHJ). The method used INA-DRG (Rivany, 2008) which is based on evidence from medical record and focus group discussion between medical and non medical staff, related professional organization and hospital management. Based on numbers and types of treatment utilization in clinical pathway,  cost of treatment was done using activity based costing with simple distribution method. The result showed that the length of stay for MMTP was 338 days, with casemix that consist of TBC, Hepatitis, HIV/AIDS and its combination. Treatment cost for MMTP was IDR 66.024.016 with the casemix for complicating disease ranging from IDR 70.156.705 to IDR 211.863.018 and IDR 84.875.621 to IDR 226.988.354 for casemix with combination of complicating and incurring diseases.

INA-DRG’s, Diagnosis Related Group, Clinical Pathway & Cost Of Treatment

Attitudes and Intercultural Sensitivity Towards English Languaage Teaching

Hakan Aydoğan and Associate Professor Azamat A. Akbarov

Culture involves the universally held traditions, judgement of values and ways of behaving of a particular community. How we develop cultural sensitivity and cultural skill also involves how we exploit cultural awareness,cross-cultural relationships, what qualities we need to deal successfully with other cultures, and how to operate successfully with people from other cultures. Each one of us is getting more and more internationalists nowadays.
            This study was carried out to investigate attitudes towards English and Intercultural Sensitivity of our sample which consisted of 298 students from various international colleges and faculties in Sarajevo. The results have shown that attitudes towards English and its usage are correlated with facets of intercultural sensitivity. Also, based on the value of coefficient of multiple determination, we can conclude that all five facets of ATEUS explain 24.7% of variance of Interaction engagement. The best predictor of Interaction engagement are Verbal abilities,  Linguo-intercultural sensitivity/flexibility and Emotional attitudes. Also, for Respect for cultural differences as a criterion the only statistically significant predictor is Linguo- intercultural sensitivity/flexibility. For Interaction confidence as a criterion the best predictor is English competence and the other statistically significant predictor is Linguo-intercultural sensitivity/flexibility. The best predictor of Interaction enjoyment as a criterion are English competence Emotional attitudes, which are negatively correlated with Interaction enjoyment and Verbal expressiveness. Also, for  Interaction attentiveness as a criterion, there is only one statistically significant predictor  which is Linguo-intercultural sensitivity/flexibility.

interaction engagement, verbal abilities, linguo-intercultural sensitivity/flexibility, emotional attitudes, respect for cultural differences, interaction confidence, English competence, verbal expressiveness, interaction attentiveness

FACTORS AFFECTING THE IMPLEMENTATION OF UNIVERSAL PRIMARY EDUCATION IN SEMI-ARID AREAS OF KENYA: THE CASE OF GARISSA COUNTY

 Salah M. Egueh & Dr. Agnes P. Zani

The high enrolment rate that followed the introduction of free primary education in Kenya in 2003 brought insurmountable challenges which are yet to be resolved 10 years later. Pupils in North Eastern Province not only face a shortage of schools, classrooms, teachers, and learning materials common to most schools across the country, but have also to contend with cultural and environmental challenges that slow the implementation of free primary education in the province. This paper provides an overview of the current status of primary education in Garissa County in North Eastern Province and examines the factors hindering the implementation of Universal Primary Education (UPE) in the county. The role of culture and religion in the implementation of UPE is explored. This study is guided by human capital theory and capital theory of school effectiveness and improvement. It uses survey research to collect quantitative and qualitative data from 90 respondents comprising head teachers, teachers, pupils, out of school children, parents, district education officers, district officer and education sponsors. Stratified random sampling and purposive sampling were employed to select schools and respondents. The results indicated that lack of finance, family support, early marriages, drug abuse, inadequate school facilities, nomadic life style, harsh climatic conditions, poor infrastructure, cultural values like female genital mutilation and preference for boy child education, high illiteracy level among parents, and distance to school are some of the factors that hinder the implementation of UPE in the county.

Universal Primary Education, Free Primary Education, Cultural Factors, Environmental Factors, Religion, Garissa County